Shipping Policy
Welcome to Maelo Beauty. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. Please read our shipping policy carefully to understand how your order is processed, shipped, and delivered.
🌍 Worldwide Shipping
Maelo Beauty proudly ships worldwide. No matter where you are located, we work hard to ensure your order reaches you safely and as quickly as possible.
We partner with trusted international shipping carriers to provide dependable delivery services and accurate tracking updates throughout the shipping process.
📦 Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Processing includes:
- Order verification
- Quality inspection
- Packaging preparation
- Dispatch coordination
Please note:
- Orders are not processed on weekends or public holidays.
- During high-demand periods, promotions, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
🚚 Estimated Delivery Times
Delivery times may vary depending on your country, customs clearance procedures, and local postal services.
Estimated Shipping Times by Region
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 10–18 business days
- Rest of the World: 10–20 business days
Please understand that these delivery estimates are not guaranteed and may occasionally experience delays beyond our control.
📍 Tracking Your Order
We provide tracking information for all shipped orders whenever available.
After your package has been dispatched:
- You will receive a confirmation email
- Your tracking number will be included
- Tracking updates may take a few days to appear in the carrier’s system
If you do not receive tracking information within several business days after placing your order, please contact our support team.
🌎 Customs, Duties & Taxes
International orders may be subject to:
- Customs fees
- Import duties
- Local taxes
These charges are determined by your country’s customs office and are the responsibility of the customer.
Maelo Beauty is not responsible for delays caused by customs inspections or import procedures.
⚠️ Shipping Delays
While we strive to deliver every order on time, certain factors may occasionally cause delays, including:
- Severe weather conditions
- International customs processing
- Carrier service interruptions
- Incorrect shipping information
- High seasonal demand
- Remote delivery areas
We appreciate your patience and understanding in such situations.
🏠 Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
- Delivery may be delayed
- Packages may be returned or lost
- Additional shipping fees may apply for reshipment
Please double-check your shipping details before completing your order.
📬 Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Maelo Beauty cannot guarantee responsibility for lost or stolen packages.
If you experience delivery issues, we recommend:
- Contacting your local carrier
- Checking with neighbors or building management
- Reaching out to our support team for assistance
We will always do our best to help resolve shipping concerns whenever possible.
❤️ Our Commitment
At Maelo Beauty, customer satisfaction is extremely important to us. We carefully package every order and work with reliable shipping partners to ensure your products arrive safely and efficiently.
We truly appreciate your trust and support and are dedicated to making your shopping experience enjoyable from start to finish.
💌 Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us anytime:
Our support team is always happy to assist you.